Accel Frontline Services to service AMD customers

AMD has announced the appointment of Accel Frontline Services as its service
provider for Return Material Authorization (RMA) operations for both channel and
corporate customers based in India.

Accel Frontline Services will provide doorstep pickup from the customer
location and replacements are also delivered at the doorstep. This entire
process will be centrally managed by Accel at Bengaluru. It has over 40 branches
and IT infrastructure.

RMA process

1. Customers call helpline / send an e-mail to register a complaint
2. Accel will organize a pickup from the customer premises
3. The product will be shipped to the Accel—AMD central hub for technical
   evaluation
4. Replacements will be provided as per the terms of warranty
5. The entire process will be accomplished in seven days.