Avaya GlobalConnect introduces solution for hospitality industry

New Delhi: Avaya GlobalConnect launched emergency response solution (ERS) for the hospitality industry. This solution has the capability to detect and assess risks viz fire, theft, terrorist strike, natural calamity, etc. The solution, developed post the Mumbai terror attacks, helps in effectively managing risks keeping in mind guest safety, staff safety and business continuity.

Avaya GlobalConnect's ERS is based on open standards. It thereby allows seamless integration with fire alarm systems, IP surveillance systems, anti-theft systems, security alarm systems, telephony systems including non-Avaya systems etc. A trigger from any of these systems can be detected by ERS and it has the capability to automatically alert the concerned people through SMS, voice call, etc. Based on the severity of the crisis, ERS can even do a blast dial to key decision makers and take them all into conference so that necessary actions to respond to the crisis are taken fast. This eliminates the delays related to human intervention and sequential processing which could otherwise cost human lives.

Samir Sayed, Director-Sales, Avaya GlobalConnect said, “Post the 26/11 Mumbai terror attacks, we realized that hotels were extremely frantic to have an effective communication system in place. Their primary concern is the safety and security of their guests. Coming from these requirements, we came up with Emergency Response Solution. It enables seamless connectivity between hotel employees and guests at all times thereby enhancing efficiency and reducing risks. We are pleased to partner our customers in achieving customer satisfaction by delivering best-in-breed solutions and services.”

Communications technology can play an enhanced role in handling emergencies and hugely compliment the other security measures being put in place by hotels. Some of Avaya's existing customers who have already deployed Avaya's other hospitality solutions include Taj, Oberoi, Leela, Maurya Sheraton hotels in India. These solutions include integrated solutions for unified communications like softphones, wireless, mobility, voice and IP telephony.