Best project Deployment (Runner-up): Ontrack Solutions

A Unique Project

While selecting the runner-up under the category for Best Project Deployment,
the jurywas seeking partners who have implemented complex and unique solutions.
Their immediate choice was Mumbai-based Ontrack Solutions that did a 20 Tivoli
implementation. Incidentally, Ontrack also had the honor of receiving an
Asia-Pacific Business Partner Excellence award from IBM and the Highest
Contributing Business Partner for IBM Software-Tivoli Award from the same
company for its Tivoli implementation.

Ontrack has expertise in this technology arena courtesy its Professional
Services Group that looks after the implementation of all Tivoli and related
products. The company has a very good installed base for Tivoli Storage in
western India with clients who are corporate and multi-national companies.

G Balakrishnan of Ontrack Solutions receving the runner-up trophy for 'Best Project Deployment' from Sudhir Nayar, Director-Partner Sales, Sun Microsystems

In order to accomplish this, Ontrack has suitably trained and certified
manpower for carrying out Tivoli implementations, specifically in heavy-duty
storage environments. Its expertise includes designing and implementing products
like Tivoli Storage Manager, Tivoli Automation and Tivoli Security.

What was unique about its award-winning project was that it could provide a
detailed scope of work of implementation to the customer, who did not wish to be
named. The initial implementation was done on a User Acceptance Test Server and
then it was deployed in a live environment. Once the project was successfully
implemented in another live set-up, Ontrack provided documentation and training
to the key users. Ontrack faced some challenges at the initial level while
understanding the setup and correlating the solution to the customer's
environment. Whenever there was a need from the customer or the company
generated the requirement, Ontrack had to ensure that it progressed with planned
activity.

These activities included understanding some basic points like the customer's
business, his existing IT infrastructure and his pain areas. After understanding
these client needs, Ontrack designed the solution which was put forth to the
customer and finally approved. The client also needed to monitor the critical
server (including hardware, OS and application or database), monitoring the IT
network, managing the hardware asset as well as software distribution.

This project helped the customer get real time status on the availability and
performance of business-critical servers through best practices monitoring of
key server components is provided. The client could also collect and report on
historical information. Besides this the client could monitor the status of
systems and applications-providing system and application usage visibility
allows businesses to maintain, meet or exceed SLAs. And most importantly, it
could back up numerous file versions to the hierarchy of storage in the event of
online storage device failure, data errors or accidental file deletions for easy
data restoration.