CSC launches Unified Communications as a service

href="http://voicendata.ciol.com/content/news1/110041904.asp">CSC
has announced a Unified
Communications as a Service (UCaaS) offering based on Cisco's
collaboration portfolio. Targeted at Fortune 1000 companies, this
offering is the latest standard managed service an addition to CSC
unified communications and collaboration (UCC) solutions suite.

Developed in close collaboration with
Cisco, and complemented by CSC multi-platform integration, CSC first
UCaaS solution enhances clients productivity and accelerates business
processes and decision making while lowering costs. UCaaS builds on
CSC's existing capability to provide custom, outsourced href="http://www.ciol.com/SMB/SMB/News-Reports/IBM-ShoreTel-provide-UC-soln-for-SMBs/133935/0/">UCC
solutions, serving as an underlying platform for the full range of
collaboration capabilities and services offering clients
communication and collaboration flexibility as their businesses grow
and change. The hosted unified communications service allows
businesses to bring converged voice, mobile and data services to
every desktop in their organization. Companies that are tightly
managing their capital expenditure will be able to take a first step
into converged communications by consuming their telephony,
voicemail, conferencing and unified messaging technologies on a
utility-based, per-user pricing model.

CSC is providing this newly launched
managed service to clients globally via its unified communications
service center. Leveraging a flexible service delivery model, CSC can
accommodate customer premises-based, CSC-hosted and hybrid
deployments. CSC will also provide all hardware and software as part
of the service or will manage customer-owned equipment. Regardless of
delivery model, services are supported at a per-seat, per-month fee
and receive standard solution design and 24x7 support globally.

UCaaS builds on CSC's rich heritage of
providing world class telephony and integration solutions to its
clients across industry verticals. Presently, CSC is using UCaaS
internally at two major CSC customer call centers. Additionally, CSC
has deployed its UCaaS solution as the core voice and collaboration
platform for federal government and financial industry clients and
has launched paid pilots with clients in the manufacturing, aerospace
and defense, chemical, energy and natural resources (CENR) verticals.
“CSC UCaaS offering delivers to our clients a cost-effective,
flexible and responsive suite of UC capabilities,” said Jason Cory,
VP, Global Network Services and Solutions, CSC. Coupling CSC legacy
of managed and outsourced UC services with Cisco Unified
Communications platform allows our clients to enjoy optimized
organizational communication and business process integration driving
competitive advantage Joe Burton, VP and CTO, Cisco Voice Technology
Group adds, “We are excited to provide the foundation for CSC UCaaS
offering. The combination of CSC and Cisco provides clients with
world-class collaboration services to meet the changing needs in the
workplace.”