eGovernance for Mumbai: Citizen portal launched

Mumbai

September 27th, 2007

The Municipal Corporation of Greater Mumbai (MCGM) has successfully launched
its Citizen Portal dedicated to the citizens of Mumbai. A first of its kind
project in the country, it ensures 'Freedom from Queues' though e-governance.
The Citizen's service portal enabled by SAP AG as the provider of enterprise
software applications, Siemens Information Systems as the solution design and
implementation partner and ABM Knowledgeware as domain expert and post
implementation support partner, to deliver benefits directly from
government-to-citizens and government-to-business interactions.

Designed to be highly responsive and interactive it will address the needs of
the ctizens, administrators, employees and corporates. Online availability of
services through interactive forms, secured payment gateway for online payments,
online registration of complaints and status monitoring, property tax, water
billing, octroi and e-tendering processes will be enabled. The citizens of
Mumbai would be able to see a significant reduction in delivery time for the 215
new services by as much as 25-50 percent.

Some of services that citizens and other stakeholders will be able to access
includes birth certification processes, death certification processes, health
services, MPFA licenses, shops and establishments, trade licenses, hoarding and
advertisement licenses, movable advertisement licenses, projection and stall
board licenses, complaints, nursing home and sonography, building and factories,
gardens and trees, maintenance services and water works.

The entire e-governance initiative was steered by MCGM through the Project
Management Task Force (PMTF) formed two years back under the chairmanship of
Shree Kant Singh, Additional Municipal Commissioner of MCGM.

The governing body has 34 departments and 1.05 lakh employees and it serves
over 1.27 crore citizens. By connecting this huge spread, this e-governance
project has the potential to set a milestone for creating an entire web-based
economy.