HCL and HP enter into a strategic partnership

HCL Technologies Ltd (HCL) and Hewlett-Packard (HP) inaugurated EnsureIT-an
IT management program resulting in assured IT performance for HCL Technologies'
BPO division (HCL BPO). With EnsureIT, HCL BPO will be the first BPO in the
country to successfully deploy the ITIL-based management solution, uniquely
positioning it to expand its service offerings to its global customers.

Spread across eight geographically dispersed centers and with a workforce of
more than 11,000 employees, HCL BPO will now leverage EnsureIT as the single
point of contact for end-user management. The newly deployed infrastructure
management services will harness 400 plus server and network infrastructure at
HCL BPO.

Speaking on the occasion, Ranjit Narasimhan, President and CEO, HCL BPO said,
“HCL BPO is constantly looking for ways to optimize end-user satisfaction. The
partnership with HP has made it possible for us to leverage our infrastructure
better so as to maximize utilization, performance and improve response time.”

As part of the partnership agreement, HCL BPO has deployed the entire suite
of HP OpenView products to create service offerings for their customers. The
businesses need being addressed by the EnsureIT include, proactive monitoring of
all infrastructure components, quick restoration of service in case of downtime,
SLA (service level agreement) driven quality of service, impact on revenue and
real-time information alerts to all stakeholders through multiple channels
including e-mail, SMS and mobile.

DQC NEWS BUREAU