Hcl equips Delhi Police with technology to fight crime

New Delhi : HCL has provided technology to equip the police force to
access automated information that travels faster helping the police to reach
crime scene immediately. Union Minister Shivraj Patil and Lt Governor of Delhi
Tajendra Khanna inaugurated the new Central Police Control Room in Delhi. The
control room consists of the state-of-art multimedia contact centre. The modern
control room can also track all PCR vans fitted with GPS devices and coordinate
their movements.

HCL modernized the police control room through information and communication
technology (ICT). It studied the requirements of the law and order enforcing
agencies in major metros and found out that they receive a large number of calls
related to information, complaints, distress, VIP movements, etc which are
handled manually. HCL realized that to improve the communication link between
the callers and the police force, it would need to set up an automated solution.
According to George Paul, Executive VP, HCL, “Today with the increasing threat
perception and the need to protect lives and secure infrastructure, effective
utilization of ICT for information enablement and empowering police services is
an area of key importance. HCL is pleased to be a part of this initiative as we
extend our support to the police department for securing and guarding lives of
the citizens.” The Dial 100 solution contains Calling Line Identification (CLI)
and Direct Inward Dialling (DID) to help in identification and routing. It also
provides connectivity to mobile PCR vans through two-way radios/GPRS. The Dial
100 solution automated the existing police control rooms. It helped in
round-the-clock availability, proper dissemination of information, immediate
responses to calls, online links with emergency services and, in turn, increased
the efficiency of the organization. It allows conferencing facilities with other
emergency services. It will help to reduce the number of hoax calls police
department gets and provide connectivity to the missing persons and vehicles
databases. It also provides customized reporting of call center performances.
The solutions have been successfully rolled out in 22 cities across India; this
includes metros like Chennai, Bengaluru and Hyderabad. It is responsible for
maintaining law and order, and preventing and detecting crimes.