HCL Infosystems inaugurates its Enterprise Resource Center at Puducherry

Puducherry:
HCL Infosystems inaugurated its enterprise resource center (ERC) in Puducherry. Operating primarily as managed service provider (MSP), HCL Infosystems's ERC would be a part of the remote infrastructure management (RIM). The ERC will be using and deploying various remote support and management tools that will virtually allow ERC to control and manage the customer's entire IT operations off-site. This high-tech facility was inaugurated by the Chief Minister of Puducherry, Thiru V Vaithilingam.

Commenting on the occasion, JV Ramamurthy, President and COO, HCL Infosystems said, “With a vision to transform HCL Infosystems into a services and solution centric organization, inauguration of ERC at Puducherry, is one such step in the direction. Technologies for remote support and management are rapidly moving forward by leaps and bounds worldwide and it is imperative for a growing organization like ours to capitalize on its reach and offer support that can truly be unique to our customers. The remote support will improve call response time, closure time and thus customer satisfaction. HCL Infosystems ERC will deliver efficient and effective services in lieu of on ground support operations of making customer visit for support call.”

With the launch of the enterprise resource center, HCL has become the first ICT company to set up a knowledge hub in Puducherry. The facility, that is spread over 6300 sq ft has deployed world-class, high technology managed services and tools for remote access, developed by HCL R&D labs. The facility is manned by highly qualified and experienced technical experts on various platforms and operating environment. Specialized help desks have been set up with 100 DID numbers for call handling. The facility also has a test lab and manufacturing along with in-house R&D making it a unique and reliable support hub.