HDI offers certification courses in India

New Delhi: HDI announced its advent into India with two certification courses scheduled for June 22-26, 2009 in Bengaluru. HDI has announced these courses in partnership with QAI. These courses are for the benefit of the support industry in India.

Besides the IT and BPO sectors, industries like banking, insurance, telecom, airlines and retail which have significant support centers would directly stand to gain by these certification courses.

The support center training team lead training, slated for June 22-23, 2009 in Bengaluru, is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities. The support center manager certification course, scheduled to take place from June 24-26, 2009 in Bengaluru, focuses on best practice standards and the skills necessary to successfully manage the operational, strategic and tactical components of a support organization.

Commenting on HDI's advent into India, Navyug Mohnot, CEO, QAI, said, “The support center manager must act as a support leader and strategically align the support center to the organization. We are very happy to partner with HDI and bring their courses to India where the Indian industry can benefit from the global best practices.”