ICICI Bank adopts Wincor Nixdorf's ProView solution for ATM monitoring

ICICI has adopted an integrated ATM
monitoring solution from Wincor Nixdorf. Wincor Nixdorf's ProView
software would remotely monitor the ICICI Bank ATM network spread
across vast geography of the country. The bank has a large,
geographically dispersed reliable self-service network comprising of
ATMs and cash dispensers. Deploying tools capable of timely detection
and proactive maintenance are key factors in the successful operation
of such self-service networks. Implementation of the Proview software
would enhance real-time monitoring of ATMs based on status obtained
directly from the ATMs rather than intelligence gathered from
intermediate layers such as an ATM switch.

With the rollout of Wincor Nixdorf's
ProView software, ICICI will have real-time access to status updates
on the operating state of each device down to the component level (eg
card reader, journal printer, dispenser) thereby expediting
resolution of issues. These features would enhance capabilities to
perform remote diagnostics and carry out repairs via electronic
access from a central location and result in better uptimes and
minimize site visits by technicians. ProView also has the capability
to manage software distribution and file transfers (like electronic
journal, camera images) from self-service devices thus reducing time
in rollout of new features and information retrieval.

“We expect ProView to help ICICI Bank
improve efficiencies and increase the overall availability of the
self-service network,” said Pravir Vohra, Group CTO, ICICI Bank.

“It is important for a bank such as
ICICI to ensure that consumers have access to their cash at the ATM
at any time of the day. This is why is it important to monitor
devices 24*7 using appropriate software to ensure a maximum level of
uptime is achieved,” said Eckard Heidloff, CEO, Wincor Nixdorf AG.