Intel service issues ail CAK

The Computer Association of Kolhapur (CAK), recently held an event to launch
a website of the association. Interestingly, the event brought to light a major
issue about how the partners in the region were facing service issues with
Intel.

The major concern for most of the channel partners around Kolhapur is the
service issue related to Intel. The channel partners are voicing their
displeasure especially regarding the attitude of the representatives of the
service providers. The lack of proper service facilities is hampering the
credibility of channel partners, as they are unable to offer efficient service
support to their customers. Along with the slowdown and partners relying on
Intel, these issues are resulting in loss of consumer-base for partners.

When approached Rajesh Gupta, Director, West Region, Intel said, "We do not
have a service center in every city and the product is picked up through the
mail order process and the replacement is generally sent to the customers. Our
product is hand picked from the customer's place and delivered to them. We have
a Channel (Service) Manager for the region and will ask him to personally look
into this matter. The Channel (service) Manager will identify the issues in
order to resolve them.".