Kovair launches ITIL compatible IT Service Management SaaS solution

href="http://www.dqweek.com/Kovair-appoints-Vedasoft-Consulting-as-its-first-channel-partner-">Kovair
Software has announced that it
has launched the href="http://www.dqweek.com/The-SaaS-appeal">SaaS
version of its ITSM solution at the recently
concluded 14th International IT Service Management event organized by
Pink Elephant at the Bellagio Hotel in Las Vegas. The solution offers
a full complement of IT Service Management functions for Service/Help
Desk, Incident Management, Problem Management, Change Management,
Knowledge Base and a Service Catalog.

All these offerings conform to ITIL v3
guidelines. Kovair's CTO, Sky Basu and its Mid-West Director of
Sales and Business Development, Mike Kalthoff participated in this
event and actively showcased this solution at the Kovair booth at the
show. “Considerable interest has been shown by those who have seen
the demo of the solution at the Kovair booth for its advanced process
workflow engine capabilities that differentiate it from several other
solutions on the market, particularly in the SaaS category,”
commented Basu. “We think we have a winning solution that will be
readily adopted by the customers seeking a full offering of ITSM SaaS
for corporate or department specific applications,” added Kalthoff.

“In today's market, where multiple
aspects of ITIL-based IT Service Management solutions aresought by most
customers, Kovair brings
some unique capabilities that include 100 percent web-based offering
for any time anywhere global
adoption by multinational corporations. It also includes an ability to
graphically configure any
service escalation or SLA processes demanded by customers with a
complete solution on a
pay as you go SaaS offering,” said Bipin Shah, CEO and Chairman, Kovair.