Kovair's new SaaS version of its ITSM

Kovair Software has announced that it has launched the SaaS version of its
ITSM solution at the recently concluded 14th International IT Service Management
event organized by Pink Elephant at the Bellagio Hotel in Las Vegas. The
solution offers a full complement of IT Service Management functions for
Service/Help Desk, Incident Management, Problem Management, Change Management
Knowledge Base and a Service Catalog.

All these offerings conform to ITIL v3 guidelines. Kovair's CTO, Sky Basu and
its Mid-West Director of Sales and Business Development, Mike Kalthoff
participated in this event and actively showcased this solution at the Kovair
booth at the show. "Considerable interest has been shown by those who have seen
the demo of the solution at the Kovair booth for its advanced process workflow
engine capabilities that differentiate it from several other solutions on the
market, particularly in the SaaS category," commented Basu. "We think we have a
winning solution that will be readily adopted by the customers seeking a full
offering of ITSM SaaS for corporate or department specific applications," added
Kalthoff.

"In today's market, where multiple aspects of ITIL-based IT Service
Management solutions aresought by most customers, Kovair brings some unique
capabilities that include 100 percent web-based offering for any time anywhere
global adoption by multinational corporations. It also includes an ability to
graphically configure any service escalation or SLA processes demanded by
customers with a complete solution on a pay as you go SaaS offering," said Bipin
Shah, CEO and Chairman, Kovair.