Chennai
August 24th, 2007
Chennai based LatticeBridge Infotech held a road show in Bangalore on the
22nd of August. The aim of the road show was to showcase their Speech
Recognition technology targeted at the IT /ITES/BPO sector. Over 25 top IT /ITES/
BPO companies in Bangalore attended the road show where LatticeBridge unveiled
its range of voice-based solutions. These solutions can automate several routine
and essential deliverables contributing to employee efficiency and productivity
by minimizing human interface in non-core activities and streamlining processes
especially HR practices.
According to Mohan Ram Managing Director of LatticeBridge Infotech,
"Managing employee efficiency and increasing productivity are key concern
areas for our senior management. We can bridge this gap by automating several
routine HR processes. Using the automatic speech recognition technology our
voice portal will enable information access without human component using the
natural language understanding system, to help people conduct numerous
transactions by just speaking over the phone."
The list of the product/solution offerings from LBIT include: Employee self
service- to conduct tele-interview by automatically administering screening test
to potential candidates. Also allows updates to personal info like salary,
leave, entitlements, benefits which can be accessed using the phone - no human
interface; Speech Biometrics: Using as many as 12 unique voice parameters and
scores of other subtle metrics to identify you as a person, your voice is the
most effective firewall to breach-proof all your critical transactions;
Automated Call center-Automates a whole range of offerings like - providing
Service/Tech support or use it for customer complaints / feedback or conduct
automatic Telephone Surveys and Outbound reminder calls on payment dues, loyalty
card redemption and more such services; Extended Employee Care (Webtra) - Lets
you track your fleet of vehicles and people through a voice-cum-SMS based
system. More safety and security for your employees and Voice logger: Logs all
voice transactions for report generation, voice mining and pattern matching for
reference in case of any disputes and even tracking misuse of official
communication infrastructure.
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