Lenovo to open exclusive service centres in 15 cities

Bangalore

October 22nd, 2007

Lenovo India has announced the opening of its exclusive service centers
across India as part of its strategy to strengthen customer support and offer
consistent high-quality service. The first three centers are now operational in
Bangalore, New Delhi and Mumbai. Lenovo is now planning to expand this network
to 13 more cities in India by December, 2007. These exclusive service centres
are Lenovo's first in India, and globally, after China.

The Lenovo service centres provide post-sales product support for Lenovo's
consumer range - Lenovo 3000 Q and H Series desktops and Lenovo 3000 Y Series
notebooks. Customers will benefit with a better turnaround time for post-sale
support requirements, besides high standards in quality of service, reliable
processes and a uniform user experience at the Lenovo Service Centres.

Lenovo also plans to introduce Lenovo Xpress Service, a mobile facility to
pick up products from resellers and provide them with replacements quickly.
Lenovo Xpress Service will be introduced in eight cities across India, by
December 2007.

Speaking on the launch, Sudhir Puthran, Director, Service and Support, Lenovo
India said, "The launch of our exclusive Lenovo service centres is another
step towards understanding our consumers better and providing them with a
consistent experience of high-quality service and support."

The Lenovo service centres will mainly be business partner-owned and
supported by Lenovo's Services Protection. It currently offers service and
support in 94 cities for its consumer PC range in India through its franchisee
service model.

Lenovo has also set up three consumer spares warehouses at New Delhi, Mumbai
and Kolkata, in addition to its existing warehouse in Bangalore, to address
spares requirements quicker. Warehouses in the North, East, West and South India
will now address customer requirements directly. This is the company's endeavor
to offer substantial enhancement in turnaround time for any machine breakdown
calls.