Lexmark after-sales service revamped by Cyberstar Infocom

New Delhi

January 22nd, 2008

Cyberstar Infocom announced a significantly enhanced after-sales service and
RMA infrastructure for Lexmark products in India. Under this new framework
Lexmark product consumers and channel partners can access Call-in Telephone
Support through a toll-free helpline number 1-800-224477 that is accessible from
all MTNL/BSNL lines and will be active on all weekdays between 9am-6pm to log in
their support requests on Lexmark products bought from authorized reseller
partners in India. Additional local telephone support service is also currently
available across 40 locations in India and attended to by Lexmark engineers.

Partners can also avail email help desk support by sending a detailed email
to lexhelpdesk@hcl.in or lexsupport@cyberstarindia.com.
The help desk will function on all the weekdays between 9am-6pm.

For RMA and onsite replacement support, customers can bring their faulty
products to the original reseller for an assessment of complaint. Should
immediate repair not be possible, the reseller partner is empowered to provide a
standby printer to the customer till such time the product is restored to full
working condition by Lexmark engineers.

With this enhanced after-sales service support infrastructure in place,
Cyberstar plans to deliver improved quality of service and reduce response time
on customer support calls to under four hours in metros and under eight hours in
non-metro locations.

As a part of the expanded post-sales support program, Cyberstar will also
make available annual maintenance contracts, executable through reseller
partners, for Lexmark printers. Lexmark will also make random calls directly to
registered Lexmark product users in India for their feedback on the post-sales
support.