Micro Clinic to launch automated information system

With an aim to help enterprises achieve high-standards of
customer delight, Delhi-based system integrator Micro Clinic is all set to
launch an automated information system (AIS) in the Indian market. The company
has tied up with US-based JulyMorning Inc to make the AIS product available in
the Indian market.

TARUN SETH The product will automate helpdesks in an efficient way

"In today's scenario, big and small enterprises are
looking at retaining their set of customers. This calls for them to maintain
high standards of response systems. Our product will help them deliver the best
customer delight when it comes to solving a customer's problem," informed
Tarun Seth, CEO at Micro Clinic.

"Right now we have this product ready in English and
Hindi versions and later on we are going to have Marathi, Tamil and Punjabi
versions as well. We would be targeting this product towards verticals — like
banking, telecom and all the software houses, which already have the help desk.
This product will help them automate their helpdesk in an efficient way," Tarun added.

Once operational, the product would create automated
information services utilizing automated-voice and SMS that generate new revenue
streams and reduce existing cost structures for the customers. The company is
giving trial version of this product free of cost to its potential customers.

"This would eventually be deployed wherever there is a need to deliver
information to customers, either when they call in (in-bound) or when
information is sent to them (out-bound).

ZIA ASKARI