Netlink Business Systems: Riding High On Services

NetLink Business Systems was yet another debutante in the Silver Club with
agency revenues of Rs 45 crore in 2003-04, of which Rs 20 crore came from
services. For the past two years, services has been contributing almost 50% to
its overall revenues. It geared itself to focus towards warranty support and
services for IBM, HP Cisco and Microsoft with network management.

Recognizing the latent opportunities in services, NetLink finally launched it
Total IT Infrastructure Management Services (TIIMS) solution.

TIIMS contributes 20% of its total revenue. The company engaged in a three
year TIIMS deal with a US-based company based at Noida. This year, NetLink also
bagged the contract for Hero Corporate Services for this application, last
fiscal.

Some customers that Netlink has held on to are General Electric, Bechtel,
Asea Brown Boveri, Oberoi Group of Hotels, and Jamia Millia Islamia University
among others.