Nortel rolls out new solutions for business process and application integration

New Delhi:
Nortel has announced the
launch of
business processes with advanced services and software-based
solutions that expand the array of applications and capabilities
available to enterprises, while supporting more multi-vendor
environments. The company is announcing enhancements to its Agile
Communication Environment and Media Processing Server, in addition to
the upcoming global availability of Contact Center 7.0.

"The announcements reflect
Nortel's
continued dedication and drive to taking customers to the next level
of business performance," said Ravi Chauhan, GM-Communications
Enabled Business Solutions, Nortel. "We understand that in
today's environment customers are seeking the highest possible value
in their investments to deliver tangible, financial returns on an
in-year basis. Nortel's solutions can deliver those financial
benefits and lay the foundation for a business' future success."

Nortel's Agile
Communication
Environment (ACE) is a software platform aimed at fueling business
agility and productivity. With ACE, communications functionality like
instant messaging, voice, video, location, and presence can be
quickly accessed via open Web Service interfaces. These capabilities
can then blend with business processes and tools such as customer
relationship management, enterprise resource planning, GPS or WiFi
asset tracking, and video monitoring to create powerful new
applications.

Nortel is also rolling out
Release 2.0,
which includes a Hot Desking application to provide single number
access to employees on any type of phone in any location. Employers
can use Hot Desking to lower real estate costs by as much as 25
percent, reduce telecommunications costs for mobile employees by over
10 percent, improve customer care, increase worker productivity, and
better prepare for emergencies.

As part of the announcement
Nortel is
also introducing Release v3.5 of its Media Processing Server (MPS), a
Web-centric, IVR self-service system engineered for power and
flexibility to meet the needs of diverse call center environments.
This release signals the ongoing commitment to the Nortel MPS
self-service platform, which is completely open, protected and
scalable.

In addition to the ACE and
MPS
enhancements, Nortel is also announcing global availability of
Contact Center 7.0 on June 30.

Contact
Center 7.0 is a native SIP-based solution with tightly integrated
unified communications capabilities and hundreds of new features to
help businesses drive efficiencies, reduce operating expenses, and
provide better customer service. It leverages a Service Oriented
Architecture and includes features such as open interfaces,
predictive outbound dialing, and a service creation environment
drag-and-drop graphical user interface for quickly orchestrating
contact center workflows.