Salesforce.com announces Service Cloud

Salesforce.com announced the Service Cloud, its next generation solution for
customer service. Built on the Force.com platform, the Service Cloud transforms
customer service through the power of cloud computing, and brings together
industry leading cloud computing platforms like Google, Facebook and Amazon.com
to capture every conversation and leverage every community expert in the cloud.

By capturing these conversations, the Service Cloud empowers companies to
deliver the expertise of the community to customers, agents and partners
regardless of location or device-ensuring that the quality of customer service
is consistent across every channel.

"The Service Cloud is the first customer service solution that empowers
companies to join and manage all service conversations happening in the cloud,"
said Marc Benioff, Chairman and CEO, Salesforce.com. "This has been made
possible through the emergence of native cloud computing platforms like
Force.com that are built to harness the power of other clouds like Facebook,
Google, and Amazon.com.”