Seagate begins three-year warranty for entry-level HDDs

The entry-level Barracuda range of hard drives, which carry a standard one-year warranty, can now be purchased with a three-year warranty option at an additional cost of only Rs 150. Seagate currently offers three-year warranty support on 120GB and higher capacity Barracuda drives in the personal storage product category and five years warranty support on its Cheetah family of enterprise storage products. 

Seagate also announced further enhancement in service offerings through its 32-city SeaCare operation that offers Seagate hard drive users the ease and value of good service support. SeaCare centers are manned by Seagate trained staff and offer support consistently across the country to provide an overall enhanced customer experience.

According to the company release, Indian users can, through its web-based warranty authorization facility, ascertain drive warranty status and generate Return Material Authorization (RMA) for faster drive replacement through its 32 SeaCare centers located across different parts of the country. 

Seagate offers two to four working days turnaround time on all hard disc drive replacements, and since January 2004, in excess of 97% of the shipments are meeting the committed turnaround time. This is a significant achievement given the vast amount of logistics involved in supporting the 32 SeaCare centers located not only in the main metros but also across the B&C grade cities in India. 

"We are pleased with the success of our SeaCare centers and their establishments as we continue to add value to our support services to better serve Indian users of our hard drives," says Sharad Srivastava, Country Manager for Seagate in India. "The introduction of the web-based warranty authorization facility will empower and enable Seagate users to deal directly with the 32 SeaCare centers and help reduce the turnaround time further. And by offering the optional three-year warranty for Seagate entry-level personal storage drives in India, coupled with our comprehensive channel support through our call centers, we aim to further increase customer satisfaction levels and fuel our support services in the channel market."

CI NEWS BUREAU