Seagate launches door-to-door service

New Delhi: Seagate has launched pick and drop facilities for the after-sales support and service of its products across the country. The service has been launched keeping in view the warranty support for the customers as well as the partners in remote areas.

The warranty service of Seagate is provided through SeaCare Centers that are located at 43 towns and cities across the country. The centers would now also include pick-up and delivery service of the products to and from
customer's doorstep.

Customers would not have to pay any additional charges, informed Rajesh Khurana, Country Manager, Seagate, India. 

To avail the service, customers would have to call a toll-free SeaCare Center (1800 425 4535 from BSNL/MTNL lines; 044-42015212 from other lines) and provide details of their products and address. Customers are then given call-IDs, which have to be mentioned on top of the packed product, ready for the pickup service. The replacement drives are delivered in the same way.

The service has been rolled out with added features that include online tracking and SMS notification. Customers may login for website tracking and key in the call-ID to get a status of their replacement requests and expected delivery date. A pre-delivery alert is also sent to the customer via
SMS. 

"This service was initially introduced on a pilot basis and it received tremendous positive feedback from customers living in these smaller towns. This service is to ensure a customer-friendly approach for the buyers and it is aimed at enhancing their experience with Seagate Storage Solutions. Service plays a critical factor while purchasing and if the service support is strong, it increases the brand value. This initiative would help customers as well as the tier-3 partners to build a long term relation with
Seagate," said Khurana. 

He further added that such after-sales support would offer better service to customers in remote areas where there may not be any SeaCare Centers. This is enabled through a free-pick-up-and-return courier service from the
customer's doorsteps to the nearest SeaCare center.

The company is also offering SMS customer care service, that would guides users to the nearest service centers or provides status of warranty. Other strategic services by Seagate includes mobile service vans catering to the trade hubs around New Delhi and Mumbai and the provision of a national, toll-free call center service.