SK INTERNATIONAL: Promising and customer focused player

author-image
DQC News Bureau
New Update

BRANDS: HP, Microsoft, Oracle, RSA Security, Cisco Systems, Sun Microsystems, EMC,
Veritas, Molex, Hitachi Data Systems Citrix, Avaya Communication

EMPLOYEES: 160

BRANCHES: 11

ADDRESS: SK House, 94-A, Avval Baug, Dadasaheb Palke Rd, Dadar (E),

Mumbai 400014

TEL: 022-24161727

SILVER CLUB RANK (2003-04): 25

STRENGTHS
lBuilding relationships through vendor partnerships
lCustomer focused approach in
delivering services
CHALLLENGES
lSlow approach to organic growth
lLacks aggressiveness in marketing its strengths
Advertisment

Last fiscal was a significant year for SK International (SKI) considering the
23% growth it witnessed in its revenue. This is very close to the target of 25%
it had set the previous year, where it had grown by just 5%. SKI closed 2004-05
with a revenue of Rs 53 crore, placing it on the 21th rank of the Silver Club.

SKI has been a dynamic systems integrator and a provider of IT solutions for
the last many years with expertise in delivering consultancy, technology and
managed services. By teaming with market leading technology companies, it has
built a robust portfolio of wide-ranging IT solutions.

The company has tied-up with HP, Microsoft, Oracle, RSA, Cisco, EMC, Veritas,
Hitachi, Citrix, Avaya, Sun and Molex. According to the company these are not
just simple marketing collaborations.

Advertisment

With the help of above principals, SKI has mastered the art of providing
enterprise IT infrastructure, network security, storage, network management and
multi-service networking (voice/video/data convergence).

Unlike few other successful solutions providers in the market, SKI has
refrained from expanding aggressively on the product and reach front. It only
added one branch office bring the total to 11. The number of employees has also
not increased significantly in the past one year.

The portfolios of SKI's services are more or less the same what others
offer. The usual range of break fix maintenance, facilities management,
application management, security and network management, and database
administration services makes the core of its activities.

Advertisment

However, what makes them different is its ability to offer world-class
solutions with a commitment to deliver 24x7 supports

through vast options. 24x7 support is delivered by way prime shift, onsite,
remote access, telephonic, email and chat mechanisms, which also help the
customers to minimize support cost. This has become its USP and has got it
several corporate customer accounts.

SKI is a part of the Rs 600 crore SK Group of Companies, focused on various
industry segments like oil, plastics, finance and commodity trading. According
to the company, sustaining in the solutions space for more than 10 years is a
big achievement in itself.