Soft Phone to fuel work from home concept

In an attempt to popularize the work-from-home concept,
California-based Five9 Inc, a provider of on-demand call center solutions
recently released-Soft Phone, a software that allows contact centers to add
agents in shorter time frame. Primarily, the software claims to be an ideal
solution to promote work from home concept as it doesn't require a public IP
address to communicate. Moreover, users can converse using a USB headphone when
plugged on to a computer.

The company stated that Soft Phone is a faster, simpler
solution and ensures sound quality of the voice over IP technology. It further
said that supporting the concept of distributed contact centers it thereby
eliminates additional hardware costs for each agent and location. Soft Phone
also targets large contact centers that are using traditional sound cards and
voice gateways to communicate to overseas
customers.

Dadi Bhote, Executive Director, Hypersoft Technologies, the
only premium Indian reseller partner (for Five9) said, "Communicating using
sound cards doesn't ensure good quality, because of variations."

Hypersoft Technologies has been toying the idea of taking BPO
to homes for quite sometime. Dadi said, "We had some issues since
communicating using voice gateways requires a public IP address. Soft Phone
eliminates this and we now foresee that this concept of working from home can
perfectly work out. So adding agents is no more an issue."

SUNITHA NATTI

(CyberMedia News)