Sonicwall announces its new RMA partner

New Delhi

April 15, 2008

Sonicwall has announced Redington as the new company to manage its return
material authorization (RMA) process in India. The solution will make it easy
for customers to obtain return authorizations. The service-desk ensures
pro-active monitoring and administration services for the customers. Sonicwall
can now enhance customer service levels while containing costs. RMA Insight also
bridges the product quality intelligence gap between RMA and manufacturing
quality data.

“After careful scrutiny of the reverse logistics industry, Redington
clearly stood out as the most customer-oriented, technologically advanced
company. It was important for us to find a full service provider that was
flexible and very knowledgeable in the returns industry. Commitment to quality
and continual customer improvement were also deciding factors. We found that
Redington systems and processes were scalable and reliable which were essential
given our rapid growth,” Abhay Solapurkar, Director-Customer Service,
Sonicwall.

“We are seeing increased demand for managing business critical applications
and return IT operations from customers in the region, regional organizations
are rapidly growing and they require complete attention on IT operations.
Progressive businesses such as Sonicwall need flexible and customer-service
oriented supply chain partners,” added EH Kasturi Rangan, President, Redington.

He also added that technology coupled with their national return center would
allow Sonicwall to rapidly grow while offering a professional, customer-friendly
return process. “The return data we gather will also give Sonicwall the
information they need to power critical marketing, product development and
manufacturing decisions,” he said.