Team Computers : Services On Top

There was a paradigm shift in New Delhi-based Team Computers' approach
towards its business last year. During the slowdown, the company took steps that
challenged its limits in attaining customer satisfaction and generating more
business. It organized off-site trainings and institutional consul­tancies
through which they were able to transform a large part of the senior management
and frontline executives into customer-friendly solution partners and not just
service providers.

Team Computers also started feedback sessions and customer training sessions
where they got in touch with erstwhile clients. Systems and processes were
created to aid in project manage­ment, delivery and monitoring capa­bilities.
Some of the major projects bagged by the SI included those for ICICI, HDFC and
Birla Sunlife which was a result of its continued focus on the BFSI segment.
Though unlike the previous year in which 30 percent of its revenue came from
this segment, last FY got only 12 percent.

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SILVER CLUB RANK (2007-08): 4
PROFILE
CEO: Ranjan Chopra Start-up year: 1987 Employees: 1,252 Collaborations: IBM, HP, Microsoft, ADC Krone, Cisco, 3Com, D-Link, Lenovo, Intel, etc Address: #1 Mohammadpur, New Delhi - 110066 Tel: 42004200 Website:www.teamcomputers.com
HIGHLIGHTS Bagged projects for ICICI, HDFC and Birla Sunlife Rejuvenated marketing division with investments from corporate consultants

The SME and SMB segments constituted a major share of its revenue with 40
percent. Team Computers' revenue saw a negative growth at 13 percent which is
why it slid down a few rungs from its last year's position.