DQC News Bureau
Bangalore: Bangalore-based Vitage Technologies announced that it has entered
in to a multi-year IT infrastructure management services agreement with Deyaar,
the property management company in Middle East. Through its ITIL-based service
delivery model Vitage will be managing Deyaar's data centre, applications,
network and the service desk on a 24x7 basis combining onsite resources and
remotely managing from their center in Bangalore.
As a complete service provider Vitage will also play a key role in
application architecture definition and overseeing the application development
that will be critical for Deyaar's expansion plans. According to John D'Cunha,
COO, Deyaar , "We are on an expansion mode and our focus is now the entire
Middle East Region. Technology will play a critical role in this expansion and
we needed a partner who will manage the entire IT operations. This deal with
Vitage will enable our team to focus on the strategic areas of investment in
technology, while bringing efficiency in the IT operations".
Added P Rangarajan, CEO, Vitage Technologies, "We are delighted that
Deyaar has given us the opportunity to manage their IT operations. Vitage will
implement ITIL based processes to deliver SLAs that are linked to business
service goals. Service will be delivered using a combination of onsite resources
and remote management from our centre in Bangalore, thereby providing Deyaar
scalability and access to our tools and framework."
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