Commvault study reveals agentic AI identity management gap
Artificial intelligence is changing enterprise operations at a rapid pace. But according to new research from IDC, sponsored by Commvault, many organisations are expanding AI faster than they are strengthening the identity systems needed to support it. The findings point to a growing disconnect between AI adoption and cyber resilience, with agentic AI identity management emerging as a critical concern.
The study surveyed 539 IT and resilience decision-makers across North America. Nearly 90% said their organisations need stronger identity management to handle the risks introduced by AI agents and autonomous systems.
Why Agentic AI identity management must address non-human identity risk
As enterprises deploy more AI agents, non-human identities are expected to grow rapidly. Unlike traditional user accounts, these identities can have always-on access and multiply as AI workloads increase.
The survey found that 58.7% of respondents believe their identity management approach needs significant improvement or a complete overhaul. Only 26.7% have implemented dynamic role-based identity controls designed for AI environments, while just 24.7% have tested their ability to protect and recover critical identity platforms.
IDC resilience operations white paper reveals the AI readiness gap
The IDC Resilience Operations white paper also reveals broader operational challenges. More than half of organisations have yet to define their minimum viable business, making recovery during cyber disruptions more difficult.
At the same time, 98.4% of respondents believe collaboration between IT and security teams needs improvement, highlighting that resilience depends as much on organisational coordination as on technology.
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