Genesys announces 2026 APAC Partner Award Winners in Bangkok

Genesys has concluded its 11th annual Partner Executive Summit & Drive in Bangkok. The regional gathering assembled prominent strategic technology partners, global systems integrators, value-added resellers (VARs), and software developers from across the Asia-Pacific (APAC) territory. The summit focused extensively on the engineering roadmaps, governance constraints, and deployment strategies required to scale agentic AI workflows natively within modern contact centre architectures.

As enterprise operations attempt to advance past simple, isolated generative AI chatbot pilots, market success increasingly relies on the ability to connect disparate backend data silos, legacy customer relationship management (CRM) records, and automated processing layers. The Genesys ecosystem functions as a primary mechanism to help organisations leverage the Genesys Cloudplatform, establishing the structural interoperability and responsible data governance needed to deploy autonomous customer and employee experiences securely.

Transitioning to True Agentic Execution

The technical sessions highlighted how agentic systems are shifting contact centres away from purely reactive customer service toward predictive, workflow-driven automation. Instead of simply surfacing answers to a user or agent, agentic AI systems autonomously plan execution paths, coordinate with enterprise systems to resolve inquiries, and update customer profiles across multiple channel touchpoints without constant human oversight.

Gwilym Funnell, VP Partner and Alliance Sales for Asia Pacific at Genesys, emphasised the balance between rapid innovation and risk mitigation:

“Genesys partners are instrumental in helping organisations move from AI ambition to enterprise-wide impact. This year’s award winners stand out for enabling organisations to use AI to create more connected customer and employee experiences while maintaining the governance, interoperability and resilience needed to deploy it responsibly. Through collaboration with our partners, our customers are accelerating AI innovation, unlocking greater business value with measurable results and building the foundation for agentic orchestration.”

Fiscal Year 2026 Genesys APAC Partner Award Winners

The summit culminated in its annual awards ceremony, certifying outstanding technical integration deployment, market-facing strategy execution, and sustained commercial revenue growth achieved throughout Fiscal Year 2026 across distinct regional territories.

Regional Performance and Innovation Tiers

• APAC Partner of the Year: ITOCHU Techno-Solutions Corporation

• APAC Innovation Partner of the Year: Nexon Asia Pty. Ltd.

• APAC Marketing Partner of the Year: Tata Communications Limited

• APAC Customer Advocacy Partner of the Year: QPC Australia

Geographic Cluster Laurels

• India Partner of the Year: Tata Communications Limited

• Japan Partner of the Year: ITOCHU Techno-Solutions Corporation

• ASEAN Partner of the Year: NTT DATA Inc., Thailand

• Australia & New Zealand Partner of the Year: Nexon Asia Pty. Ltd.

The Business of Real-World CX Transformation

The multi-year performance of prominent regional integrators highlights the growing enterprise demand for comprehensive cloud migration and unified communication fabrics. Securing the India Partner of the Year designation for the fourth consecutive year, Tata Communications has positioned its Customer Interaction Suite (CIS) to act as an enterprise-scale transformation vehicle. This framework allows multi-national corporations to combine resilient infrastructure and unified customer data layers with Genesys Cloud's native AI orchestration features.

Gaurav Anand, Vice President and Global Head of the Customer Interaction Suite (CIS) at Tata Communications, outlined the structural realignment taking place across the industry:

"The CX category is being fundamentally redefined: from AI-assisted pilots to true agentic execution. Today, experiences are intelligently orchestrated across customer journeys, channels, and workflows. Enterprises that combine resilient infrastructure, unified data, and intelligent orchestration are setting a new standard for customer and employee experiences. We are proud to be recognised by Genesys across APAC and India for four years in a row — a recognition that reflects our shared commitment to helping enterprises move beyond transformation narratives to delivering measurable, real-world business impact."

By anchoring its deployment models in high-density talent and economic corridors across India, Japan, and the ASEAN cluster, Genesys and its partner ecosystem ensure that enterprise entities can minimise their time-to-value metrics. This coordinated deployment model provides organisations with a practical pathway to turn speculative AI objectives into resilient digital transformation assets.

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